BLAC Ink Solutions specializes in IT Business improvement by utilizing innovative methodologies to achieve higher staff adoption while leveraging your existing investments in people,

process and technology. Our approach is based on treating your IT organization as a distinct service delivery business that enables the rest of your corporation to achieve its goals.

The primary difference in our approach is to allow your personnel to understand WHAT work needs to be done before focusing on How it will be done,

Who will do it and what technology should be used to automate it.

Our methodology allows your organization to:

· Produce a description of what work needs to be done that is agreed to by all stakeholders,

· Develop a comprehensive measurement system that provides not only operational metrics but also process improvement metrics,

· Ensure effective and timely communication and task coordination between work groups by clearly identifying the interaction points within the defined workflow,

· Realize efficiencies while removing current redundancies,

· Establish a common reference or framework that can be used for all future process improvement related projects.

Most IT organizations focus their effort on achieving 100% availability of the technology. But equipment failure accounts for only 20% - 35% of the unplanned outages in most computing

environments. This means that most IT organizations focus on the areas where changes are tangible and visible, but provide the least payback in resolving unplanned outages.

Obviously, significant efficiencies can be realized by addressing the other 65% - 80% of unplanned outages that are usually caused by process or procedure related issues.

One of the most significant challenges that all IT organizations face is the rapid pace of change. Since all corporations continually strive to maintain their leadership role

in the marketplace, this rate of technological change is further accelerated. This accelerated rate of change increases the pressure on your staff to adapt and adopt,

which in our opinion is the greatest barrier to IT organizational and project success.

At BLAC Ink Solutions we believe that by building adoption and measurement into our projects from the beginning we are able to ensure that your process improvement

program is successful, resulting in overall organizational improvement and customer satisfaction.